Store terms

Store Hours & Pick-Up

  • All online orders will be available for pick-up during The Den Store’s regular hours.

  • Current hours: Wednesdays, 7:45 AM – 8:30 AM (subject to change based on school calendar).

  • Orders must be picked up at the designated Den Store table or counter on campus.

  • Items not picked up within 30 days will be re-stocked and your purchase will be converted to a donation to the FSA.

Order Processing

  • Please allow at least 2–3 school days for order processing before pick-up.

  • You will receive an email confirmation once your order is ready.

Returns & Exchanges

  • Items may be exchanged within 14 days of purchase for another size or product of equal value, if stock allows.

  • Returns for refund are not available; all sales are considered final.

  • Merchandise must be unworn, unwashed, and in original condition with tags attached.

Inventory & Availability

  • The Den Store is run by parent volunteers and operates on a limited stock model.

  • We cannot guarantee that all sizes or styles will be available at all times.

  • Online inventory may not always update in real time; in the rare case of oversell, you will be notified and refunded.

Payment

  • All purchases must be made online through the secure checkout system or in person at The Den.

  • Credit card and electronic payment methods are accepted.

  • We cannot accept cash or checks.

Special Orders & Licensing

  • Some items may be custom ordered (e.g., spirit wear, seasonal launches). Estimated delivery times will be provided.

  • All merchandise follows UCLA licensing guidelines and may include royalties in pricing.

Parent-Run Store Disclaimer

  • The Den Store is managed by parent volunteers through the UCLA Lab School FSA.

  • We appreciate your patience and understanding as this is a community-run effort, not a commercial retailer.

Contact